

Livescan Frequently Asked Questions
HELPLINE PHONE NUMBERS:
AHCA Background Screening: (850) 412-4503
Dept of Health: (850) 245-4444
DCF: (888) 352-2849
APD: (850) 488-4257
FDLE/VECHS: (850) 410-8161
FL DEPT OF AGRICULTURE: (800) 435-7352
DBPR: (850) 487-1395
Click for State of Florida AHCA Requirements
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Click for Department of Children & Families Requirements
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Click for DBPR Requirements
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Click for APD Requirements
Click Here For Information on Eligibility after Arrest/Conviction - Disqualification Exemption
DCF and APD FINGERPRINTING: DCF and APD now require the facility's OCA or License number appear in the fingerprinting file. This is so they can connect your employees to your company. DCF, APD, Medicaid and AHCA fingerprints must include a headshot, which is uploaded to the portal. If the Livescan provider fail to submit a photo with your prints, you run into the risk of your employees not being in compliance.
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MEDICAID: You will find your Medicaid eligibility on the AHCA web portal approximately a week after your fingerprints are complete. In certain circumstances, like new licenses, Medicaid requires you to download your approval then upload it to the same place you uploaded your license application.
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AHCA: AHCA requires anyone that comes in contact with vulnerable segments of the population to have an FBI background screening with fingerprints. Under the standard AHCA code, if you have a 90 day lapse of employment, you will be required to be screened again. The standard AHCA code is used for administrators, home health aides, housekeeping and kitchen staff at assisted living and nursing homes.
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BOARD OF NURSING AND DEPARTMENT OF HEALTH: Background screening is required every five years. This is separate from renewing your nursing license. The Board of Nursing has implemented a retention program. If you go online and renew your fingerprints before the five year anniversary and your file is complete and in order, the Board of Nursing will offer you the opportunity to pay $43.25 (plus a small processing fee) for your next 5 years. The window of opportunity to retain fingerprints opens 75 days and closes 15 days prior to the fingerprint retention expiration date. You should confirm your eligibility before scheduling a fingerprinting appointment.... you may optimize time and minimize costs.